eduroam Wi-Fi

An introduction to the eduroam service
Computers with keyboard and mouses on a desk in a row

eduroam Wi-Fi

An introduction to the eduroam service
The eduroam service (education roaming) is an international Wi-Fi service which enables you as a Â鶹Æƽâ°æ student or member of staff to securely access the internet on campus, and while visiting other participating institutions using your University login credentials.
Rules and regulations
By using the eduroam service you have agreed to abide by the following rules and regulations:
Any device connecting to the University network should be fully patched and have up-to-date anti virus software installed and actively working.

Connecting to eduroam

Users can quickly and easily configure their device to connect to eduroam by using the eduroam Onboarding portal. To do so will require an initial Internet connection (e.g. using mobile data). Then follow these steps:
  • Use your web browser to go to .
  • The web page will automatically select the correct profile for your device/operating system - e.g.: ‘Windows’ ‘iOS’ ‘Android' Click on the link to download the installer.
  • Follow the guides below to download and install the app to install your profile.
  • For windows devices, open and run the installer. For other devices, you may need to save the installer, and then run it using the commands appropriate for your operating system.
  • Once installed, you should either be automatically connected to eduroam, or be able to manually connect to it.
For further information, visit the .

eduroam connection setup guides

As an alternative to the above information, please use the relevant instructions in the guides below to connect your device to eduroam, the University's wireless network.

eduroam FAQ

I don't want to install a University application on my personal device; do I have to do this to use eduroam?

  • Yes, for security purposes, you will need to install the application to access the eduroam Wi-Fi network. 

What data is collected/gathered by the Marvis Client app on my personal (BYOD) device?

  • No additional data is collected by the Marvis client applications compared to the previous user-based authentication. The Marvis Client apps are only used for onboarding and delivering/managing the certificates used to connect to the eduroam Wi-Fi network. 
  • During deployment, the Marvis Client apps have been set to not gather any telemetry data. The app will require your University username in order to generate the necessary certificate, and will create an eduroam profile in the Wi-Fi settings of your device. This profile will then default to using the new certificate to connect to eduroam when it is available. 

I live in University Halls; should I connect my device to eduroam?

  • Yes, you should connect personal devices such as laptops, tablets and phones to eduroam. 
  • Please connect other devices (e.g. games consoles, smart TV, etc.) to UoP Connect by following the '' instructions. 

What is the minimum operating system required to enable download and installation of the Marvis Client app?

  • Apple iOS version 16.6
  • Android version 12 
  • Windows 10
  • Mac OS Sonoma version 14

What happens when I visit another organisation using eduroam OR what happens when visitors from other organisations visit UoP?
  • If you have installed the application, your device should connect seamlessly when you visit another organisation using eduroam.
  • Visitors from other organisations who use eduroam are still able to connect to eduroam at the Â鶹Æƽâ°æ as before, based on their home organisation policy. 

Samsung mobile phones only – I get an 'XML error – access denied' when trying to install the network profile; what do I do?

  • This issue is unique to the Samsung mobile phone default web browser application; please use an alternative web browser application, such as Google Chrome. 

I am unable to download the app on a device that another partner organisation supplied to me; what can I do to fix this issue?

  • As this is a managed device from another organisation, please liaise with the IT department in the respective organisation regarding this issue.